Terms & Conditions
Our LucaPark in providing very high quality short, medium, and long -term accommodation
for dogs, Daycare facilities, Indoor and outdoor Dog Parks for owners and their dogs, Pet
Taxi services, Grooming, Training and Wellbeing. Each facility also has an on-site food and
accessories shop.
For us to deliver the highest possible quality of service and care for your pet, it is important
for you to engage with us by agreeing to share and respect our core values and house rules.
It is implicit in your acceptance of our Membership offer, that you agree to abide by all the
rules; which are as follows.
DRESS CODE
All guests with four legs must wear a flat, snap or buckle-on collar with name tag when
they’re with us. This is for their safety and to make sure we don’t confuse them with lookalikes. If your dog doesn’t have a tag – or it falls off on the way to us, our Guest Services
teams can help by choosing a simple one and adding the cost to your account. The
Municipal tag is breakable, so we recommend attaching it to your dog’s leash and not
around the collar.
Choke, pinch or prong collars and any sort of chain, are not permitted. Harnesses are OK.
HEALTH
Guest safety and welfare is our number one priority.
To make sure we have everything ready prior to your arrival we need you to complete a
Guest Profile so that our teams can understand as much as possible about your pet’s
character and needs.
Aside from specific details, it is important that all guests are in good health when they
come to us. They must not have had or been exposed to any contagious or communicable
illnesses within the 30 days prior to their arrival and if there’s any sign of vomiting,
coughing, gagging, sneezing, runny nose, inflamed/red eyes or diarrhoea, we’ll most likely
ask you to come back when he or she has made a full recovery. We would also suggest that
you don’t make a reservation for any pet that has been diagnosed with a terminal illness –
particularly if the condition is at an advanced stage.
We cannot admit any pet with stitches, bandages, a cast, head cone, or splint. These pets
have special needs that can be better met in a veterinarian/hospital setting. Neither can we
accept any pet that is pregnant or in season.
If your pet does need regular medication, please make sure it’s clearly labelled with
specific instructions so that we can maintain the routine. Our Handlers will give your pet
whatever oral medication it needs without charging you an extra fee.
All visitors and guests must have up to date vaccinations (Rabies and DHPPi) as well as the
Kennel Cough vaccine. Evidence of sufficient protection from the vaccines against
Parvovirus, Hepatitis and Distemper in particular, must be provided via a satisfactory
VacciCheck Antibody Titer check. We may require the VacciCheck to be repeated every two
years. In Saudi Arabia it is compulsory to give your dogs the Rabies and DHPPi vaccinations
annually.
We also recommend routine de-worming and monthly flea and tick treatment. Please
notify us of any significant health issues and/or any changes in your pet’s recent behaviour
or routine. Your pet’s health is our priority and anything that you think might be relevant –
probably is.
All members are required to provide a full medical history on their pets.
If your dog has visited any other facility in the last two weeks, please inform us in advance
before your arrival so we can avoid cross contamination/transfer of any viruses from
anywhere else.
BEHAVIOUR
All visitors need to undergo a behaviour and temperament assessment and we reserve the
right to refuse entry to our resorts by any dogs that shows signs of behaviour that is likely to
disrupt the harmony of the dog groups. Admission will only be possible when such dogs
have been neutered or spayed and have then passed a behaviour assessment.
If your dog starts to display unacceptable behaviour while with us, we will take him or her
out of the general play area for some time-out. The length of the time-out will obviously
vary. If time-out does not fix the issue, we will insist on a return home until the problem has
been sorted out. Our behaviour specialists will be able to help. If it has been 6 months or
more since we last saw your dog, we will do another assessment to make sure nothing has
changed.
IT’S A WHAT?
We’ll accept any dog breed if it is well-mannered and passes our assessment and we
reserve the right to refuse entry to our resorts by any dogs that show signs of behaviour that
is likely to disrupt the harmony of the dog groups. Admission will only be possible when
such dogs have been neutered or spayed and have then passed a behaviour assessment.
As we operate a Company rather than as a Registered Charity, any dog that the Ministry of
Environment water and Agriculture has banned from the KSA, will be required to wear a
muzzle in our public areas and observe any of the special conditions stipulated by this
regulation..
GROOMING
All our grooming facilities are available to all pets with valid annual vaccinations.
Pets that are not registered with MSH will be required to fill in a registration form – or at
least their owners will.
We can’t accept female dogs that are in season.
You must make us aware of any skin conditions – and bring along a medical report so that
we can ensure that the condition is neither contagious nor infectious. If you can’t do so, we
won’t be able to accept your dog for grooming until he or she has recovered fully
Although our groomers are highly skilled and experienced, we can’t take responsibility for
any injury, allergic reaction or illness sustained during grooming – unless it’s clear that
we’ve done something wrong.
Banned Breeds and pets with aggression issues must wear a muzzle when they arrive for
grooming. In the unlikely event that your pet displays unacceptable or dangerous behaviour
during grooming, the groomer may feel it necessary to end the session early. If that
happens, the full fee will be payable even if the procedure has not been completed.
The welfare of your pet remains your responsibility during the grooming process, so it’s
important that you send us an email in advance detailing any relevant behavioural
information, medical conditions, or unusual coat conditions. Medical reports must also be
sent if you think they will help us provide the high-quality service upon which we pride
ourselves.
Please note that severely matted dogs may not necessarily end up looking the way you
want them to at the end of the grooming session. The groomer will contact you if matting is
severe and discuss options. Once you give the groomer to go ahead, the outcome cannot
be contested. If your dog arrives severely matted and we can’t get hold of you to discuss
options, we will not proceed with the grooming treatment, but you will be charged for the
service in full.
Non-Member pets will rest in our grooming cubicles after the grooming treatment until you
arrive for collection.
Member pets will be given a chance to wait for you in Daycare after their treatment, unless
you instruct us otherwise by email to info@lucaparksa.com
We expect to be paid in full for all grooming services before your dog leaves the parlour and
can only accept bookings subject to availability
